Welcome to CleverOps
CleverOps is the operations management platform purpose-built for security companies using the CleverCam ecosystem. It gives you a single, web-based dashboard to manage every moving part of your security operation -- from the sites you protect and the hubs that connect them, to the control room operators monitoring feeds, the response teams dispatched to incidents, the technicians who install and service the kit, and the money that follows all of it.
What You Can Do with CleverOps
CleverOps is organized around Virtual Control Rooms (VCRs). Each VCR represents a distinct control room or operational unit within your company. Inside a VCR you can:
- Manage Sites -- Connect, configure, and monitor all the sites under your protection. Set monitoring modes, view camera streams, map the site's layout, and track site health.
- Oversee Hubs -- Keep tabs on every Clever Hub and alarm communicator linked to your VCR. Run remote commands, check billing status, send test signals, and manage QR codes for technician setup.
- Run Your Control Room -- Add operators, manage credentials, set up one-time password authentication, and give each desk its own extension and coverage.
- Coordinate Response Teams -- Track responders and organize the units you dispatch, with area assignment and live dispatch status.
- Run Your Equipment Register -- Vehicles and their inspection checklists, GPS trackers, the firearm register, and your own asset categories.
- Post the Guarding Roster -- Shift patterns, guarding demand, the day-of board, check calls and shift offers. Optional module.
- Manage People -- Everyone in your control room on one list -- field staff, office, responders and operators -- with roles set per control room, and the team members who hold an email login.
- Define Suburbs and Branches -- Draw the zones you respond in on an interactive map, and group them into branches.
- Build Communities -- Create neighbourhood security networks, manage memberships, and post to the customer-facing newsfeed.
- Track Customers -- End-user accounts that own sites, subscriptions and service charges, with call-list contacts per customer and site.
- Work Your Sales Pipeline -- Leads and the inbound web form that fills the top of it, the Lead-to-Live onboarding journey from accepted quote to a live monitored site, and the CleverSales app for reps on the go.
- Run Service Ops -- Dispatch technician jobs, schedule them on the drag-and-drop board, run quotes, track installed equipment, and follow the work on the CleverTech app.
- Keep Inventory -- The price book, what open jobs are waiting for, the stock movement ledger, the buying desk and purchasing, the approval ladder, and paying suppliers.
- Triage Tasks Due -- One stacked queue for overdue jobs, review & invoice, reminders, and technician assistance requests.
- Bill Customers -- Define plans, attach subscriptions to sites, generate invoices via the nightly billing run, record payments, run debit orders, and email statements.
- Handle Tickets -- Intake tickets attached to sites, customers, jobs and quotes.
- Work the Review Queue -- The Brain's management inbox, confirmed-burglary casework, the costliest-clients ranking, and the pattern-detection policy behind it.
- Track Performance -- Event counts, dispatch totals, response times and SLA compliance, with heatmaps and report exports.
- Configure Settings -- Your workspace identity, the operating knobs behind dispatch and calling, alarm handling and receivers, customer messaging, reminders, and the shape of your own data.
How This Documentation Is Organized
| Section | What It Covers |
|---|---|
| Getting Started | Sign in, create your company, and learn the dashboard layout |
| Sites | Connect, create, and configure monitored sites |
| Hubs | Manage Clever Hubs, run remote commands, and handle billing |
| Control Room | Operator management, credentials, login codes, and desks |
| Response | Responders and the units you dispatch |
| Equipment | Vehicles, vehicle checks, trackers, firearms, and asset categories |
| Roster | The posting sheet — shift patterns, demand, the day-of board and check calls |
| People | Everyone in your control room, and the team members who hold an email login |
| Suburbs | The zones you respond in, and the branches they group into |
| Communities | Neighbourhood security networks and membership |
| Customers | End-user accounts, call-list contacts, and site ownership |
| Leads | The sales pipeline and the inbound web form that fills it |
| Onboarding | The Lead-to-Live journey from accepted quote to a live monitored site |
| CleverSales app | The mobile pipeline, quotes and catalog for reps on the go |
| Service Ops | Technician jobs, scheduling, needs attention, projects, standby, and the CleverTech app |
| Inventory | Catalog, stock, requests, purchasing, approvals, supplier payments and pricing |
| Tasks Due | Supervisor triage — overdue, review & invoice, reminders, assistance requests |
| Billing | Plans, subscriptions, invoices, payments, runs, statements |
| Tickets | Intake tickets attached to sites, customers, jobs, and quotes |
| Newsfeed | The opt-in customer-facing status board posted to the CleverAlert app |
| Review Queue | The Brain's management inbox, burglary casework and pattern detection |
| Performance & Reports | Metrics, heatmaps, SLA compliance, and report exports |
| Settings | Workspace identity, operations, alarm handling, customer messaging, reminders, data & audit |
| Company & Admin | Company-level settings, owners, and super admin access |
| Troubleshooting | Common issues and frequently asked questions |
Ready to get started?
Head over to the Getting Started section to learn the fundamentals, or jump directly to the section that matches what you need to do.