📄️ Metrics Overview
Performance dashboard with total events, dispatches, average response time, and SLA compliance.
📄️ Heatmaps
Visualize event density by hour and day of week to identify peak times and optimize staffing.
📄️ Site Quality
Cross-site smart-metrics dashboard surfacing zone bypass repeats, false-alarm rates, wrong-password attempts, offline cameras, and flooding cameras.
📄️ Dispatch Copilot
Proof that the Dispatch Copilot recommender is working — median time-to-dispatch (baseline vs Copilot) and top-rank hit-rate.
📄️ SLA Compliance
Track SLA compliance, analyze breaches, and view response time distribution by suburb and unit.
📄️ Reviews
Customer star ratings left in the account portal, with an average, distribution, and moderation controls.
📄️ Export Reports
Export billing data as a PDF, controller metrics as a CSV, and generate on-demand reports from the Performance & Reports page.