📄️ Connected Sites
View and manage all sites connected to your VCR, including search, filtering, and site details.
📄️ Pending Sites
Review and manage sites waiting to be connected to your monitoring centre.
📄️ Create a Site
Step-by-step guide to creating a new site in CleverOps.
📄️ Add Personal Cover
Anywhere-panic for a person with no monitored premises — one button on the Sites page that creates their base site, links it, adds a Panic App hub, puts the person on it with location panic, and sends the app invitation.
📄️ Monitoring Modes
Understanding the three monitoring modes in CleverOps and when to use each one.
📄️ Site Classification
How to describe a site so the CleverCommand procedural SLA engine knows whether to auto-contact the customer, when to dispatch, and which SOPs apply.
📄️ Site Details
In-depth view of a site including configuration, hardware, monitoring policy, people, events, and service & billing.
📄️ Zone Structure & Alarm Panel Users
Site-level view of alarm partitions and zones across every linked hub, with tools to rename, reorganise, and link panel users to contacts.
📄️ Installation Mode
Put a new or reworked site on an installation hold — alarm dispatch is suppressed while installers work, every signal is still logged, and the hold ends on its own after your control room's hold length (2 hours unless you change it).
📄️ Site Ownership
The primary/secondary site ownership model — who manages a site, the ownership badge, the approval queue, and ownership offers.
📄️ Site Layout
Pin every camera, zone and marker at its real coordinates on satellite imagery, pan and zoom the board, save its default framing, and add floorplans or drone photos as extra views.
📄️ Late to Close
Automatically nudge keyholders when a site is still open past its scheduled closing time, before escalating to the control room.