Operator Management

Control room operators are the people who monitor camera feeds, triage events, and dispatch response teams using CleverCommand. The Control Room page in CleverOps is where you add operators to your VCR, view the current team list, assign roles, and manage individual permission settings. Keeping your operator list up to date ensures that only authorized personnel have access to your control room.

This page is the control room slice of People (More → People), the one list of everyone in your operation — responders, guards, office staff and technicians — showing how each signs in and holding their PSIRA and compliance profile.

Walkthrough: add a control-room operator

Step 1 of 4

Open Control Room → Operators

In Control Room, click Add user to create a new operator.

Viewing Operators

Video The Control Room roster · 0:32

1. Navigate to Control Room in the sidebar.
2. The list shows every control room team member assigned to this VCR.
3. Each row displays:
   • Login ID -- the auto-generated identifier used to sign into CleverCommand
   • User Information -- the operator's label or name (editable inline)
   • Login code -- the current one-time password, with a New code button to regenerate it
   • Role -- a dropdown to assign Viewer, Controller, Supervisor, or any custom role; for Controller rows the same dropdown also shows the twelve capability toggles
   • Desks -- in control rooms that have desks, a second control beside the role: which desks this operator may take in CleverCommand (nothing ticked means any desk) and whether they must hold a desk to work. Supervisors are never restricted. See Desks → Who may take which desk
   • Actions -- Open, which opens the person's workspace (for someone who can't open workspaces, a Remove button instead)

Clicking anywhere on an operator's row (outside its inline controls) opens their staff profile (managers only — see below).

The Control Room list: one row per operator with Login ID, User Information, Login code, Role and Actions.

Adding a New Operator

Video Adding an operator · 0:26

1. Click the Add user button. (If the list is still empty, the empty state offers an Add your first operator button that does the same thing.)
2. A new row is created immediately with the label "New Operator". The list scrolls the new row into view and the name field is focused, so you can type the operator's name straight away.
3. Edit the label inline to set the operator's name.
4. The system automatically generates a Login ID and login code for the new operator.
5. The new operator is assigned the Controller role by default, with all capability toggles off. Change the role or enable toggles by clicking the Role dropdown.

Editing an Operator

• Name -- click the operator's name, type the new name, then click away to save.
• Role -- click the role dropdown. The panel lists Viewer, Controller, and Supervisor at the top, followed by any custom roles defined for your company. Pick one to change the operator's role.
• Capabilities -- when the role is Controller, the same dropdown shows the eleven capability toggles directly under the role list. Enable the extras this operator needs. The button shows a badge indicating how many are turned on. The eleven toggles are listed under Roles and Permissions below.

The open Role dropdown: pick Viewer / Controller / Supervisor, and for Controllers toggle the individual capabilities below.

Removing an Operator

To remove an operator from the VCR:

1. Open the operator — click their row, or Open in the Actions column.
2. At the foot of the Person tab, click Remove from this control room in the Danger zone.
3. A confirmation dialog appears — "Remove <name>? Their login code will stop working and they'll disappear from the list." — with a Remove button.
4. Confirm to remove the operator.

Prompt Removal

When an operator leaves your company, remove their account immediately. Active credentials for former employees represent a security risk to your control room.

Staff Profile & Compliance

Control room operators carry the same staff profile as responders — the HR and compliance core for companies that run their people admin in CleverOps. Click anywhere on an operator's row (outside its inline controls) to open it. Opening a profile requires the Manage VCR capability; profiles are never visible to, or editable by, the operators themselves.

The profile has four tabs:

• Profile -- personal and company details (full name, employee and ID numbers, contact details, start date, emergency contact, notes), editable in place.
• Compliance -- PSIRA registration, firearm competency, driver's licence, contract, ID document, training and medical. Each is one entry holding the expiry date and its certificate together — either may be left empty, so a date can be captured before the paper arrives, and a contract that never expires simply has no date. Dated entries feed the weekly reminder email. Files are private and open via a short-lived secure link.

Every compliance date — the profile expiries plus any document with an expiry — feeds the weekly fleet & compliance reminder email under Staff compliance, exactly like responder profiles, and renewal applications can be logged under each dated chip. See Responders → Staff Profile & Compliance for the full walkthrough.

Roles and Permissions

Video Operator roles · 0:42

Every operator is assigned a role — one of the three built-in roles (Viewer, Controller, Supervisor) or a custom role you've defined. The role determines what they can do in CleverCommand; for Controller operators, individual capability toggles grant optional extras per operator.

The three operator roles — Supervisor, Controller, Viewer — and the optional capabilities a Controller can be granted.

Role	Intended for
Supervisor	Shift leads -- everything a Controller can do, plus team management, unit management, and all capability toggles enabled
Controller	Everyday control-room staff -- works events, escalates, dispatches, and closes events. Extra capabilities are granted per operator from the Role dropdown
Viewer	Read-only -- trainees, quality assurance, integration accounts

The twelve Controller capability toggles:

Toggle	What it grants in CleverCommand
Provide site access	Trigger PGM outputs to open gates / provide site access
Snooze cameras	Snooze a noisy camera (also covers talk-down deterrence and putting alarm zones on hold)
Live view	Open live camera views
Create manual event	Raise a manual event on a site
Bulk close events	Close many events in one action
Reorder call list	Change the order of a site's call list
Edit call-list notes	Edit the notes on call-list entries
Use AI Caller	Start AI-assisted phone calls
Edit site notes	Edit monitoring / responder notes on a site
Attest over-limit dispatch consent	Record management consent for an over-limit dispatch
Clear mandatory event tasks	Waive a mandatory operator-checklist task that can't be done (a reason is required and logged), or tick a mandatory responder task on their behalf. Without it those buttons are disabled and only a Supervisor can clear the task
Issue responder app codes	Generate a responder's 4-digit CleverResponder app login code in CleverCommand -- from Units → Responders or a crew card's menu on the Manage board. Without it the code column is read-only

Company-member capabilities (Billing, Customers, Fleet, and so on) are separate and are set per member under Roles and Permissions.