Support Requests
The Support requests screen lets you send a support or service request to your control room without having to phone in. The request types available to you are set up by your security company, so you only see the ones that are relevant — for example Log a technical fault, Request boards, or Accounts query.
Support requests live under More → Help & service and are available to every member of the site. The menu item only appears when your security company runs the CRM capability on the CleverCam platform — that is the part of CleverOps where tickets are received and worked, so companies without it would never see what you send. If the item isn't there, your control room handles requests another way: phone or email them as usual. Where it is there, you'll only see the request types your company has published.
Raising a request
- Open More, then under Help & service tap Support requests.
- Tap the request type that matches what you need. If none of them fit — or your company hasn't published any — tap Something else at the bottom of the list, which is always available.
- Fill in the detail box (the prompt tells you what to describe, e.g. Describe the fault).
- Tap Send request.
You'll see a confirmation that the request was sent. It goes straight to your control room's ticket system and is routed to the right desk (technical, operational, or accounts) based on the request type.
Your request is linked to the site you currently have selected, so make sure the correct site is chosen in the site selector before you send it.