My Emergency Profile
Your emergency profile is what the control room and the responder on their way to you see when you raise an emergency: a photo so they recognise you, the medical alerts a paramedic needs first, your medical aid and ambulance cover, who to phone, and what you drive.
You fill it in yourself and it saves immediately — nobody has to approve it. It applies to every site you are on, so you enter it once.
Everything on the screen is optional. Fill in as much or as little as you want.
How to Get There
- Tap the More tab (bottom navigation, far right).
- Under Account, tap My emergency profile.
You will also see an "Add your photo & medical alerts" card on the home screen and in the emergency panel until the profile has something in it — tapping that card opens the same screen.
Your Photo
Tap the photo square at the top to take or choose a picture of your face. This is what a responder looks at before they reach you, so a clear, recent photo of your face works far better than a logo or a landscape.
A progress bar under the photo shows how complete the profile is, and names the biggest gap — Photo missing, Medical alerts missing, Emergency contact missing, or Looking good.
Medical Alerts
The block a paramedic reads first:
- Chronic conditions — tap the presets (Diabetes, Epilepsy, Asthma, Heart condition, High blood pressure, Low blood pressure, Dementia, Pacemaker), or type your own in the Other box and press done to add it.
- Allergies — same idea, with presets for Penicillin, Bee stings, Nuts, Latex and Aspirin.
- Blood group and Mobility (fully mobile, walks with help, wheelchair, bedridden).
- Medication — the medicine and what it is for, one row per medicine. Add medication adds another row.
Medical Aid
The screen asks plainly: Do you have medical aid? Answer Yes or No.
No is a real answer, not a blank — it tells the control room you would be taken to a state hospital, so they can brief the ambulance service correctly. Nothing is recorded until you answer either way.
Answering Yes opens the details:
| Field | What it is for |
|---|---|
| Scheme | The medical scheme — Discovery, Bonitas, GEMS and so on |
| Plan | The option on that scheme, e.g. Classic Saver |
| Membership number | The number on your card |
| Whose medical aid is it? | Mine, or I'm a dependant |
| My ID number | Your ID or passport number, when the medical aid is yours |
| Main member and Their ID number | Who the medical aid is under, when you are a dependant |
| Dependant code | Your code on that membership, e.g. 02 — only asked when you are a dependant |
| Scheme's emergency number | The 24-hour line printed on your card, so the control room can arrange authorisation |
Choosing Mine files the membership under your own name automatically — you only enter your ID number.
Ambulance Service
A second, separate question: Are you a member of an ambulance service?
This is deliberately not part of the medical aid question — plenty of people carry an ER24 or Netcare 911 membership and no medical aid, or a medical aid and no ambulance membership, and the ambulance service is who the control room phones first.
Answering Yes asks for three things:
| Field | What it is for |
|---|---|
| Service | ER24, Netcare 911, Life Response and so on |
| Membership number | Your number with that service |
| Their number | The service's own emergency line, e.g. 084 124 |
Answering No is recorded as an answer, the same way it is for medical aid.
Emergency Contact and Doctor
- Emergency contact — the name, relationship and phone number of the person to call for you. On a panic or medical event the responder can tap this number to call it.
- Doctor — name and phone number, if you have a regular doctor.
My Vehicle
Registration, make, model and colour, plus an optional photo of the car. This is what a responder looks for when the emergency is not at your home.
Notes
Anything else responders should know — a gate code, dogs on the property, where the spare key is.
Who Sees This
Your profile is shared only with your security company's control room and the responder dispatched to you. It is never included in messages or reports sent to you or anyone else.
Medical information is shown to a responder only on a panic, duress or medical event — on a burglary alarm they see your photo and name, not your medical record.