📄️ Modules & Capabilities
The at-a-glance board on Settings → General — the capability suburbs of a control room (Advanced Alarm Handling, Allow 3rd Party Alarm Receivers, Customer Relationship Manager, Onboarding journeys, Multiple billing entities, and AI Telephony), plus the Mobile Geo Panic opt-in and its enrolment review panel.
📄️ Control Room Clock
The control room's timezone and the hours that count as day — the day/night boundary for night SLA overrides, supervision and reporting, and the default duty window response units inherit.
📄️ App panic
The App panic card on Settings → General — the location-panic opt-in for your control room, the three-way default for every app user on your sites, the per-person override, and the read-only register of emergency profiles.
📄️ Installation Hold
How long alarms stay on hold when one of your sites is put into installation — 2 hours unless your control room chooses another length.
📄️ Dispatch Limits
Configure the VCR-level monthly dispatch policy that gates per-site response unit dispatches in Clava-Mode VCRs.
📄️ Dispatch Branch & Priority
Cap dispatch to units in the same branch as the site, and choose how in-branch units are prioritised by suburb and distance.
📄️ Telephony
Configure how a control room places calls — the Manual dial link (on-site PBX / desk softphone), provider status, and the super-admin managed softphone (Twilio subaccount provisioning, caller-ID, resale pricing, and metered usage).