📄️ Automations
Configure event-driven automations — notify customers on job updates, alert them when a technician is on the way, and request feedback automatically.
📄️ Notifications & Messaging
Multi-channel customer messaging — per-contact channel preferences, opt-in/consent capture, and how the send-service routes across app push, email, WhatsApp, and SMS.
📄️ Monthly Smart Summary
Schedule a plain-language, per-customer account summary email — signals handled, response to their alarms, device health and more — led by an AI narrative and a link to the customer portal.
📄️ Customer experience
What customers see inside the CleverAlert app - responder reports and photos on the event timeline, and how your operators are named in it.
📄️ App onboarding
Inviting keyholders who are not yet on the app to install it — the workspace switch, sending an invitation from a site's People tab, and every outcome an invitation can reach.
📄️ Telegram Integration
Set up Telegram bot integration for event notifications forwarded to a Telegram channel.