📄️ Media & Evidence
View snapshot photos, image galleries, and upload additional evidence for events.
📄️ Reference, Time & Hub
The Event Reference an operator quotes down the phone, the received time to the second, and the hub type and account code behind the signal.
📄️ Event Timeline
Chronological timeline of all activity on an event including alerts, actions, dispatches, and system events.
📄️ Actions & Verification
Take actions on events including notes, verification, claiming, sleeping, and closing.
📄️ Email Report
Email the single-incident PDF report for an event directly to the customer.
📄️ Call List
Access site-specific contacts and phone numbers for event communication.
📄️ App Calls
Call a CleverAlert app user directly inside their app — an audio-only voice call with no phone number and no telephony cost.
📄️ Dispatch Management
Dispatch response units to event locations and track their status through completion.
📄️ Responder Incident Report
The report a field responder files on scene — what they found, a note and any number of photos — added to the event timeline and gathered on the event detail.
📄️ Confirming a Burglary
Confirm an event as a burglary to open a permanent case — capture the OB number, SAPS CAS and police details, attach scene photos, and keep working the case for up to 72 hours after the event closes.
📄️ AI Calls
Initiate AI-powered verification calls to site contacts for alarm confirmation.
📄️ Event Stacking
Related events are automatically grouped together for coordinated handling.
📄️ Tech on Site & Assistance
See when a service technician is physically at an event's site, and respond to their help requests.
📄️ Site Layout
See where the tripped zones and cameras actually are on the property — on the map, floorplans and drone photos — and the order they fired.